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Executive Secretary
Beatriz Padua
Dedicated and customer-focused professional with over 6 years of experience in customer service, retail operations, project coordination, and administrative support. Adept at leading teams, enhancing customer satisfaction, and executing projects with precision. Proven ability to adapt in dynamic work environments, particularly within the food, hospitality, and retail sectors.
전기
Beatriz Padua is a performance-driven professional with a strong foundation in Hotel and Restaurant Management. Her career spans roles in major retail chains, coffee franchises, and hospitality establishments, where she developed expertise in customer relations, inventory management, and team supervision. With an educational background from Laguna State Polytechnic University, Beatriz is passionate about delivering service excellence and thrives in both frontline and operational support roles.
경험
Selling Supervisor
The SM Store, Wearable MBC Inc. – Calamba City
(Dec 2022 – Present)
Supports department management by optimizing operations and customer service delivery.
Supervises team members to ensure efficient daily operations.
Manages inventory procedures, minimizing discrepancies through accurate documentation.
Project Officer
Team OnGround Inc. – Makati City
(Apr 2022 – Dec 2022)
Led end-to-end project execution, ensuring adherence to timelines and budgets.
Developed project scopes, risk assessments, and stakeholder communications.
Managed client relationships and exceeded expectations through proactive coordination.
Barista / Bartender
Breakfast at Antonio’s – Tagaytay City
(Sep 2021 – Apr 2022)
Delivered high-quality customer service in a fast-paced dining environment.
Maintained beverage consistency and quality in line with brand standards.
Executive Secretary
Robinsons Supermarket – Los Baños
(Jun 2020 – Mar 2021)
-Provided administrative support to store leadership.
-Managed timekeeping records and supported payroll processing.
-Improved interdepartmental communication through streamlined processes.
Barista / Coffee Master & Barista Trainer
Starbucks Philippines (Rustan Coffee Inc.) – Los Baños
(Oct 2017 – Feb 2020)
-Trained new baristas and led coffee education sessions as a certified Coffee Master.
-Boosted store sales and customer loyalty through quality service and engagement.
-Maintained operational standards in beverage preparation and store upkeep.
Administrative Assistant
College of Economics and Management, University of the Philippines – Los Baños
(Jun 2015 – Jun 2016)
-Coordinated academic and research-related logistics.
-Handled procurement, reporting, and travel arrangements for project teams.
-Supported the preparation of budget plans and documentation for fieldwork.
전문화
Customer Service & Retail Management
Project Coordination
Food & Beverage Service
Administrative Support
Team Leadership & Training
Inventory & Data Management
Hospitality Operations
Cross-functional Communication
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